With an infant in my carrier, we heard loud clanking sounds before the steps popped up right before my eyes. I was just a step away from that dislodged step.
I hugged my baby with my shivering arms and turned around asking the crowd to go back up.
Can’t believe this happened again at Waterway Point because the last incident happened exactly 2 months ago! The building maintenance team seriously need to look into the maintenance of the escalators.
** Update on 2nd December 2019 **
I was told that the cause of the dislodgement was due to the use of strollers on the escalator. I looked back at Waterway Point’s FB page and saw this notice :
In fact, I have also read up and found that most of the escalator malfunction cases are due to the use of prams. I believe most parents are pushing their prams on the escalators because the lifts are usually packed. But for all others’ safety, please use the lifts instead. Read reference from CNA.
To prevent further incidents as such, perhaps the malls can start putting up barriers to stop users from pushing the strollers on the escalators.